Ref no: 1964522
Dear Arsenal FC,
Dear Arsenal FC,
I am writing to complain about the match against
I am very angry and disappointed with the ticketing services particularly its wordings regarding match tickets.
I am a red Member and only recently signed up for the half-season membership. The first match at emirates was Arsenal vs
As for the Bra vs Swe Match, I bought two groups of tickets (tickets of 9 were bought during the member priority period and tickets of 8 during the general sale)
I was notified of the details of the match via the email and it says:
Please note that any member who purchased a ticket(s) during the member priority period will have their membership card activated.
Any member or non-member who has purchased the ticket(s) during the General Sale will be sent a paper ticket via the post.
And few days after I book the 1st group of tickets, I did not receive the paper ticket but the 2nd group tickets came earlier. And upon reading the guideline in the email, I concluded that for the first group, I will not be given paper tickets but instead, swiping my member card will alow 9 ppl to come in, monitored by the stewards.
I didnt receive any of the 1st group tickets until the match, and was not told in the email to get them so I dont think it's my fault since I believed whatever u said regarding tickets being bought by member during priority period.
And after reaching Turnstile J, I swiped my card, and it indicated RED LIGHT. I asked the stewards and he said he dunno, it's not his job. He asked me to go to the club level on turnstile J's right.
Unforthunately, he checked my member card and it read "NOT BOUGHT!". I was very angry as I'm very sure my account was deducted for the payment of approx 360 pounds! Then he said there's nothing he can do about it. I showed him the printed email to show the evidence that I already paid for the tickets with the reference number.
Then I went to see other stewards and he said I need paper tickets! I was furious why he is telling me now??? We were already late for the game and it had already kicked off. It was already 8pm.
Then he asked me to go to the ticket Box Office. There was a freaking LONG QUEUE. I asked the stewards if they can help me as it is not my fault! Although I was charged the postage fee of 2.20 GBP, I was not given paper tickets! But I believe I can still go in using my member card just like the Middlesbrough match where paper ticket was not given.
In the end, we had to queue simply to retrieve our paper tickets! I couldnt stop cursing and it was very embarrassing as I was the member who bought tickets for my frens. Plus it's been a while since I got very very angry.
Finally we got all 9 paper tickets. We swiped our tickets and got in and it was already 5 minutes before half time.
I hope u get my rants clear over this matter. I am still very angry with the incident as I hate letting my friends down. I'm an avid fan of Arsenal and I feel betrayed by the incident.
I'm asking for the full reimbursement of the tickets as we were not satisfied at all by the internet system, email notification wordings and the stewards who were rude. However, half of the price will be considered as to be fair, we watched the second half and luckily there was a goal.
I thank you for your attention and hope this will be resolved quickly.
Long time Gunner
Mohd Azrul Abu Hassan