Complain letter : Brazil vs Sweden match

Ref no: 1964522

Dear Arsenal FC,

I am writing to complain about the match against Brazil vs Sweden earlier today.

I am very angry and disappointed with the ticketing services particularly its wordings regarding match tickets.

I am a red Member and only recently signed up for the half-season membership. The first match at emirates was Arsenal vs Middlesbrough and I was notified that I won’t be given paper ticket to enter the stadium where my membership card will be activated.

As for the Bra vs Swe Match, I bought two groups of tickets (tickets of 9 were bought during the member priority period and tickets of 8 during the general sale)

I was notified of the details of the match via the email and it says:

====Brazil vs Sweden Fixture===

Please note that any member who purchased a ticket(s) during the member priority period will have their membership card activated.

Any member or non-member who has purchased the ticket(s) during the General Sale will be sent a paper ticket via the post.

And few days after I book the 1st group of tickets, I did not receive the paper ticket but the 2nd group tickets came earlier. And upon reading the guideline in the email, I concluded that for the first group, I will not be given paper tickets but instead, swiping my member card will alow 9 ppl to come in, monitored by the stewards.

I didnt receive any of the 1st group tickets until the match, and was not told in the email to get them so I dont think it's my fault since I believed whatever u said regarding tickets being bought by member during priority period.

And after reaching Turnstile J, I swiped my card, and it indicated RED LIGHT. I asked the stewards and he said he dunno, it's not his job. He asked me to go to the club level on turnstile J's right.

Unforthunately, he checked my member card and it read "NOT BOUGHT!". I was very angry as I'm very sure my account was deducted for the payment of approx 360 pounds! Then he said there's nothing he can do about it. I showed him the printed email to show the evidence that I already paid for the tickets with the reference number.

Then I went to see other stewards and he said I need paper tickets! I was furious why he is telling me now??? We were already late for the game and it had already kicked off. It was already 8pm.

Then he asked me to go to the ticket Box Office. There was a freaking LONG QUEUE. I asked the stewards if they can help me as it is not my fault! Although I was charged the postage fee of 2.20 GBP, I was not given paper tickets! But I believe I can still go in using my member card just like the Middlesbrough match where paper ticket was not given.

In the end, we had to queue simply to retrieve our paper tickets! I couldnt stop cursing and it was very embarrassing as I was the member who bought tickets for my frens. Plus it's been a while since I got very very angry.

Finally we got all 9 paper tickets. We swiped our tickets and got in and it was already 5 minutes before half time.

We missed 40 minutes of the match and I still think it's not my fault where the information via the email is insufficient.

I hope u get my rants clear over this matter. I am still very angry with the incident as I hate letting my friends down. I'm an avid fan of Arsenal and I feel betrayed by the incident.

I'm asking for the full reimbursement of the tickets as we were not satisfied at all by the internet system, email notification wordings and the stewards who were rude. However, half of the price will be considered as to be fair, we watched the second half and luckily there was a goal.

I thank you for your attention and hope this will be resolved quickly.

Long time Gunner

Mohd Azrul Abu Hassan

Ref: 1964522

The FA wants Man Utd to win

I watched in disgust as Mascherano was dismissed for a second bookable offense simply for protesting to arrogant referee Steve Bennett. His earlier challenge was also harshly booked although his yapping was ridiculous.

Wes Brown scored an ugly goal to put Utd up front.

And then Ronaldo was clearly offside after his shot produced a magnificent save by under-performing Reina that resulted a corner in which Ronaldo headed home for United's second goal that killed-off the match.

Weeks earlier Eduardo's season was finished by leg-chopper Martin Taylor who received more sympathy from the FA rather than Eduardo. And in the dying seconds, a controversial penalty was given to the Brums to send them level against Arsenal to initiate Arsenal's barren spell for inability to stop drawing.

Last week, Adebayor's goal was ruled offside and Arsenal had to settle for a draw for the fourth time in a row. Aliardiere's goal should have not stand as he was offside and Utd sprang on to the top of the table with 3 points clear.

Ferguson played mind games earlier before the game against an in-form Liverpool side and asked for protection for his midfielder Ronaldo who went down as if he was shot in the penalty area after the 3rd goal. He was not booked or told off.

Hleb however, was booked for similar offense.

Ironically, it was actually Fernando Torres who needed much protection before limping off injured after receiving knocks from the determined devilish defenders.

Drogba's leveler against Arsenal later at Stamford Bridge was also debatable. He was offside on the build-up to the goal and Arsenal, somehow stupidly squandered a 1-0 lead away from which they should have only need to defend.

You may see it as unlucky for the Gunners.

I see it as a conspiracy to give the title to Manchester Utd.

Kudos to Man Utd and the FA for Utd's designated 2nd successive title this season!!

I can sense Steve Bennett jerking himself off after the game fantasizing Ronaldo's 'sexy back'.

Same old Arsenal, always drawing

Yesterday I went to see my first Arsenal home match at the Emirates. We drew, again, for the fourth time, in a row. It seems obvious we blew it at the final hurdle just like few years ago, in the 2001/2002 season. And the title went to Man Utd that year and perhaps history will repeat itself this year.

The crowd filling up Emirates Stadium. Att: 60402 people.

We drew against Birmingham, Aston Villa, Wigan and yesterday Middlesbrough, where we could actually won them all. A series of badluck and bad calls from the referee have indicated how people around the world want Man Utd to win the title instead of Arsenal.

Thanks to TicketExchange, this is my first home game.

I got the ticket from the ticket exchange channel and I have to remind you it was not easy. In fact, for the Boro game, I thought I missed out on it since the internet connection suddenly went off! However, surprisingly, I got the ticket and it was confirmed by the ticketmaster via email.

I actually think I enjoyed the game for one reason. Both goals came from my side of the field since I was sitting at the back of the goal. But I was cursing the F word all the way to Willesden Green because we only got 4 points out of 12 and even Chelsea will go tally with us in points if they win the match against Tottenham this Wednesday.

So much of 5 points clear.

Kickoff

On the 26th March I will revisit Emirates Stadium for the Brazil vs Sweden match. Malakar has accused me of profitting by selling 40pounds ticket when he can actually get it for 30pounds.

There are differences between prices when watching football at the stadium you moron! Unless you only know how to pay when you visit the public toilets I'm sure it's flatrate!

But anyway, there will be about 17 of us, two groups by popular demand. Hopefully Kaka, Ronaldinho, Ibrahimovic and Ljungberg will feature.

Coursework oh coursework.

Kerajaan Baru Selangor

Saya difahamkan Sang Memerang sedang sibuk membakar dokumen-dokumen kerajaan bagi menutup kes-kes dodgy yang bersangkut-paut dengan Kerajaan Selangor sebelum ini. Kini setelah ditawan PKR-DAP-PAS, kerajaan baru ini haruslah berhadapan dengan risiko merealisasikan manifesto-manifesto yang digebang-gemburkan menjelang pilihanraya.

Terkejut pula apabila terdengar berita 'kemangkatan' seorang kerabat kerajaan UMNO di istana Klangnya. Akhbar Cina mengatakan 'baginda' membunuh diri dan ada juga yang mengatakan 'baginda' diserang penyakit jantung.

Walau apapun, bagi saya ajalnya telah tiba dan Allah SWT telah mengarahkan malaikat maut mencabut nyawanya. Kes-kes beliau masih boleh disiasat untuk kepentingan rakyat.

Innaalillah.

Sementara itu, ayahanda saya telah melaporkan yang duit tunggakan hutang kerajaan Selangor kepada syarikat belum lagi mereka langsaikan. Menjelang pilihanraya, hanya sebahagian telah dibayar itupun kerana kes ini diajukan kepada KSN bulan lepas.

Persoalannya sekarang, adakah kerajaan baru akan mengotakan janji Joni mereka dan sekaligus membayar hutang piutang kerajaan Selangor yang tertunggak kepada pengusaha-pengusaha Melayu kecil seperti ayahanda saya?

Kita tunggu dan lihat! Harap-harap dibayarlah kerana zaman pemerintahan Raja Toyol yang segak lagi handsome dan dengan gahnya membawa Proton Jawa, telah membuktikan hutang-hutang tidak dilangsaikan dengan adil dan cepat walaupun kerja-kerja telah dilakukan seperti yang dijanjikan. Hitam-putih. Tambahan pula, prestasi meningkat 3 kali ganda apabila syarikat kami mengambil-alih tugasan kerajaan itu mengutip cukai pintu di kawasan-kawasan serata Selangor.

"Under-perform," ulas Sang Memerang.

Padahal sebenarnya ia adalah kerana busuknya hati seorang pegawai kerajaan yang iri hati melihat syarikat kami mengaut keuntungan yang besar seperti yang termeterai di dalam perjanjian. Namun sebenarnya keuntungan itu adalah berdasarkan prestasi syarikat yang berjaya mengutip cukai 3 kali ganda hebat daripada tahun sebelumnya!

Busuknya hati dia yang bernama Rashidah telah secara angkuhnya berkata, "My husband pun boleh berjaya tak payah mintak tender-tender kerajaan dan berjaya buat multi-level marketing. Sekarang dia pakai BMW!"

"Projek macam ni merugikan kerajaan. Semua orang boleh buat kerja kutip cukai macam ni!" tambah si tua kutuk ini.

Padahal perjanjian dah pun dibuat. Kamu endorse-kan jelah payment tersebut. Beliau terus ajukan perkara itu kepada Sang Memerang yang kini tampan rupawan walaupun sedikit pilu dengan keputusan pilihanraya negeri baru-baru ini. Maka Sang Memerang itupon termakan dek hasutan Rashidah 'Utama' macam star ini dan syarikat kami di-senaraihitam-kan atas alasan "under-perform".

Under-perform korok Jawa mu! Bukankah kutipan triple up from the year before?

4 tahun berlalu bayaran tidak selesai-selesai lagi dan kini kami berharap duit savings sahaja.

Ada juga satu insiden di mana syarikat kami dan WorldWideHoldings telah membida projek pelupusan sampah di Puchong, Selangor. Kami hampir-hampir berjaya dan kontrak telah pun tersedia. Namun tiba-tiba, boleh pula para pelobi (ada ura-ura mengatakan dikepalai Karim Jelani - bukan nama sebenar) menokok 'harga' lobi kepada RM3 juta atas alasan projek itu bernilai RM30 juta! Ayah aku yang sememangnya anti ahli-ahli politik yang mengaut keuntungan seperti ini lalu terus back-off daripada projek ini. Jika tidak kini syarikat kami mungkin berada di Bursa Malaysia!

Rupa-rupanya team lobbyists ni telah mendapat pembida yang lebih tinggi iaitu Tan Sri Vince Tetteh (bukan nama sebenar) yang popular dengan syarikatnya yang sangat besar di Malaysia itu.

"Saya musykil mengapa ada seorang sahaja bumiputra Malaysia dalam Forbes' Billionaire List?" ujar seorang ketua pemerintah.

"Sebab asyik-asyik kasi kroni kamu kaya. Dan mereka tidak pula Bumiputra. Lagi mau tanya!" ujarku bengis.

So saya berharaplah perubahan di Selangor dapatlah dilakukan apabila pemerintahan kini bertukar. Risau juga seorang sahabat ayah yang sangat bagus bekerja akan dilepaskan jawatannya itu. Bagi saya dia seorang yang seperti ayah saya. Anti rasuah dan rajin bekerja. Hati skeptik saya berdetik menyatakan bayaran hutang kerajaan itu tidak akan dilangsaikan secepat mungkin.

Tetapi kerajaan baru boleh saja mengubah persepsi saya itu!

Note: Lobbyists adalah orang-orang yang mengajukan kertas kerja cadangan projek tender kerajaan. Merekalah yang bertanggungjawab membentangkan usul-usul projek kepada MB dan mereka juga akan mengenakan bayaran. Bagiku, perkara ini tidak perlu wujud pun kerana sistem open tender lebih adil.

Mysterious dream: Tsunami

Call me crazy or senile reaching a quarter of century of age but two weeks before the General Election I was awaken by a weird dream that I talked to my friends about it. Arwin had also experienced one of the weirdest dream for him and had sought advices from people who could read dreams. As for myself, I dreamed of a tsunami that hit Malaysia and was told that dreams related to water or flood would indicate good luck but I do not if it is the case for me.

In that dream, the water was so blue and it hit a beautiful coastal area of Malaysia. It happened during the election and I said, "Kesian Pak Lah.. dah lah nak election!"

And... it really happened! Few days ago BN suffered a political setback. It was touted as the worst ever for the government and being called as a political TSUNAMI.

I guess the blue wave in my dream indicated PKR (with the light blue flag).

About 2 days ago, I dreamt again of tsunami. This time the water was dark blue and it was in the night. I pulled a young boy out of the water as we were enjoying the scenery by the sea as I sensed something was amiss. Then suddenly we saw the wave meters high and ran for our lives! We escaped death because of a huge castle sitting pretty on the hills where we took shelter.

So what's next for Malaysia if we relate it with this dream?

No, I'm not a prophet!

Not even trying to be Ayah Pin!